Refund policy

Refund and Cancellation Policy

This Refund and Cancellation Policy outlines the terms under which you may cancel an order or request a refund for a product or service purchased through the GenJHacks Platform (www.genjhacks.com).

By placing an order or purchasing a product or service through the Platform, you agree to the terms of this Refund and Cancellation Policy.

1. Cancellation of Orders

Cancellation requests will only be considered if the request is made within 1 day (24 hours) of placing the order.

However, a cancellation request may not be accepted if:

The order has already been communicated to the seller/merchant listed on the Platform;
The seller/merchant has started processing or shipping the order; or
The product has already been dispatched or is out for delivery.

In such cases, you may choose to reject the product at the time of delivery, where applicable.

2. Non-Cancellable and Perishable Products

GenJHacks does not generally accept cancellation requests for perishable products, including flowers, food items, eatables and other products that may deteriorate quickly.

However, a refund or replacement may be considered where the customer establishes that the product delivered was damaged, defective, spoiled, expired or otherwise not of acceptable quality.

3. Damaged or Defective Products

If you receive a damaged, defective or incorrect product, you should report the issue to our customer service team within 1 day (24 hours) of receiving the product.

The request may require verification by the seller/merchant listed on the Platform. The seller/merchant may inspect or verify the product and determine whether the product qualifies for a refund, replacement or other appropriate resolution.

Customers may be required to provide photographs, videos, order details or other reasonable evidence to support their claim.

4. Product Not as Described

If you believe that the product received is significantly different from the product shown or described on the Platform, or does not reasonably match your order or expectations, you must notify our customer service team within 1 day (24 hours) of receiving the product.

Our customer service team will review the complaint and, after considering the available information and verification from the seller/merchant where applicable, will take an appropriate decision regarding refund, replacement or other resolution.

5. Manufacturer Warranty

For products that are covered by a manufacturer's warranty, any complaint relating to manufacturing defects or warranty claims should generally be referred to the respective manufacturer or authorised service centre in accordance with the manufacturer's warranty terms.

Where applicable, GenJHacks may assist you in communicating with the seller or manufacturer.

6. Refund Processing

Where a refund is approved by GenJHacks, the refund will generally be processed within 2 business days from the date of approval.

The actual time taken for the refunded amount to appear in your bank account, card, wallet or other payment method may depend on the payment gateway, bank, card issuer or financial institution involved.

7. Refund Method

Approved refunds will normally be made to the original payment method used to complete the transaction, unless otherwise permitted or required by applicable law.

If the original payment method is unavailable or a different refund method is required, GenJHacks may contact you to determine an appropriate alternative.

8. Customer Responsibility

Customers are requested to carefully check the product at the time of delivery, where reasonably possible, and promptly report any damage, defect, incorrect product or other issue within the applicable period specified in this Policy.

Failure to report an issue within the specified period may affect eligibility for a refund or replacement, subject to applicable law.

9. Contact Us

For cancellation, refund, replacement or product-related complaints, please contact GenJHacks using the contact information provided below:

Company: GenJHacks
Website: www.genjhacks.com
Phone: 8584028775
Registered Office: Biswanathpur, Purbo Medinipur, West Bengal – 721452, India
Email: [lovearpitavi@gmail.com]

Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM

10. Policy Updates

GenJHacks reserves the right to modify, update or change this Refund and Cancellation Policy from time to time to reflect changes in our Services, business practices or applicable laws.

Any updated version will be published on the Platform and will become effective from the date of publication, unless otherwise stated.

Last Updated: August 14, 2026

Return Policy

This Return Policy outlines the terms and conditions applicable to the return and exchange of products purchased through the GenJHacks Platform (www.genjhacks.com).

1. Return and Exchange Period

We offer returns or exchanges within the first 2 days (48 hours) from the date of purchase or delivery, as applicable.

If 2 days have passed since your purchase or delivery, you will generally not be eligible for a return, exchange or refund, except where otherwise required under applicable law.

2. Eligibility for Return or Exchange

To be eligible for a return or exchange:

The purchased item must be unused and in the same condition as received.
The item must be returned with its original packaging, tags, accessories and other accompanying materials, where applicable.
Proof of purchase or valid order details may be required.
Products purchased during a sale, promotional offer or special discount may not be eligible for return or exchange, where such exclusion was clearly communicated at the time of purchase.

3. Defective or Damaged Products

Products may be eligible for replacement or exchange where the product is found to be defective, damaged or materially different from what was ordered.

Any claim relating to a defective or damaged product should be reported to our customer service team within 2 days (48 hours) of receiving the product.

We may request photographs, videos, order details or other information to verify the claim.

4. Non-Returnable Products

Certain categories of products or items may be exempt from return, exchange or refund.

Any such non-returnable products will be identified or communicated to you at the time of purchase, where applicable.

Examples may include products that are:

Perishable;
Customised or personalised;
Used or opened where return is not reasonably possible;
Sold under specific non-returnable promotional terms; or
Otherwise excluded from returns under applicable product-specific conditions.

5. Return and Exchange Process

For an approved return or exchange request, you may be required to return the product in accordance with the instructions provided by GenJHacks or the relevant seller/merchant.

Once the returned product is received and inspected by us or the relevant seller/merchant, we will notify you regarding receipt of the returned product, where applicable.

The returned product may be subject to a quality check to determine whether it satisfies the eligibility requirements under this Policy.

6. Approval of Return or Exchange

If the returned product passes the applicable quality check and the request is approved, the return or exchange will be processed in accordance with our applicable policies.

If the returned product does not meet the eligibility requirements, the return or exchange request may be rejected, subject to applicable law.

7. Exchange Availability

An exchange is subject to product availability.

If the same product is unavailable, GenJHacks may, where applicable, provide another appropriate resolution in accordance with the applicable refund, cancellation and return policies.

8. Contact Us

For return or exchange requests, please contact GenJHacks using the following details: