Shipping Policy

This Shipping Policy describes the terms and conditions applicable to the shipping and delivery of products purchased through the GenJHacks Platform (www.genjhacks.com).

1. Shipping and Delivery

Orders placed through the Platform are shipped through registered domestic courier companies and/or India Post/Speed Post, or through other authorised delivery partners selected by the seller or GenJHacks, as applicable.

Orders are generally dispatched within 2 days from the date of order confirmation and/or successful payment, unless a different delivery timeline is communicated at the time of placing the order.

Delivery timelines may vary depending on the destination, availability of the product, seller processing time, courier service, postal service and other circumstances beyond our reasonable control.

2. Delivery Date

Where a specific delivery date or estimated delivery period is provided at the time of order confirmation, we will make reasonable efforts to deliver the order within the indicated period.

However, delivery dates are estimates and may be affected by circumstances including courier delays, postal delays, weather conditions, public holidays, transportation disruptions, incorrect addresses or other circumstances beyond our reasonable control.

3. Courier and Postal Delays

The Platform Owner shall not be responsible or liable for delays caused by courier companies, postal authorities, logistics partners or other third-party delivery providers.

Where reasonably possible, we may assist customers in tracking or following up on delayed shipments.

4. Delivery Address

All orders will be delivered to the shipping address provided by the buyer at the time of purchase.

Customers are responsible for ensuring that the delivery address, contact number and other relevant information provided during checkout are accurate and complete.

GenJHacks shall not be responsible for delivery failures or delays caused by incorrect, incomplete or inaccurate information provided by the customer.

5. Delivery Confirmation

Delivery of products may be confirmed through the delivery partner's tracking system, delivery confirmation, SMS, telephone communication, email or other appropriate means.

Where applicable, delivery of digital or other Services may be confirmed through the email address or other contact information provided by you during registration or purchase.

6. Shipping Charges

Any shipping, delivery, handling or other applicable charges imposed by the seller, courier company or Platform Owner, as applicable, will be communicated to the customer at the time of purchase or checkout.

Unless otherwise stated or required by applicable law, shipping and delivery charges are non-refundable, including in cases where an order is subsequently returned or cancelled.

7. Failed Delivery

If a delivery attempt is unsuccessful due to the customer's unavailability, incorrect address, refusal to accept the shipment or any other reason attributable to the customer, the delivery partner may make additional delivery attempts or return the shipment to the seller/Platform Owner.

Any additional charges arising from such circumstances may be payable by the customer, where applicable.

8. Contact Us

For shipping or delivery-related questions, please contact GenJHacks using the following details:

Company: GenJHacks
Website: www.genjhacks.com
Phone: 8584028775
Registered Office: Biswanathpur, Purbo Medinipur, West Bengal – 721452, India
Email: [lovearpitavi@gmail.com]

Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM

9. Policy Updates

GenJHacks reserves the right to modify or update this Shipping Policy from time to time to reflect changes in our Services, delivery arrangements, business practices or applicable laws.

The updated Policy will be published on the Platform and will become effective from the date of publication, unless otherwise stated.

Last Updated: August 14, 2026